It covers a wide range of disputes including claims on a debt, building disputes and consumer disputes to name just a few. The small claims track generally does not allow the successful party to recover their costs from the other side which means that people are reluctant to run up a large bill with their solicitors which could leave them with very little left over in damages or potentially even out of pocket.
This has the effect of people either going it alone and potentially making mistakes which damage their claim, or just not pursuing a claim at all, even if they have a claim they are likely to win. We see this as an issue so we have tailored a staged package for clients who want to bring a small claim, want or need the assistance of a solicitor and require certainty about fees and what they can expect for their money.